Refund Policy

We offer a 30 day money back guarantee to ensure you have the best experience possible.

If you are not satisfied with the item, contact us now and we will solve your problem!

We do not accept returns after the 30 day period, so contact us as soon as possible and you will receive a full refund!

HOW DO I RETURN AN ITEM?

Simply fill out our contact form or email us at artedelsouvenir2015@gmail.com with your order number. Once the product has been received and verified, we will refund the amount paid! (Refunds may take up to 5 days to process).

The returned product must be intact and sealed.

SHIPPING OF RETURNS

The shipment of the item to be returned and the related costs are charged to the customer.

IF THE ITEMS I RECEIVE ARE DEFECTIVE / DAMAGED / WRONG?

If you have received defective, incorrect and/or damaged goods, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and any references relating to receipt of the package and, in accordance with our money-back guarantee, we will do our best to resolve the problem as soon as possible!